Say when! When!

BA2933

Items ordered online will be processed within 2 working days and delivered as soon as possible in accordance with the requested delivery service.

Our standard delivery charge is £4.95 and we use Royal Mail.

Every effort is made to ensure that delivery is made within the estimated time scales and a maximum of thirty days. All goods are subject to availability. In the event that we are unable to supply your goods within thirty days, we will inform you immediately and advise you of the expected delivery date. Anytime after 30 days, outstanding orders / items can be cancelled. In instances where payment has already been made, an alternative or refund in full for the item(s) concerned will be given.

In the event of any goods delivered by us being damaged in transit, deficient of items shown on the delivery note or failing to match the items ordered by you, then such details must be notified by you to us within 3 working days of receipt. If we receive no such notification the customer will be deemed to have accepted the items as satisfactory. We cannot be held liable for any consequential loss caused by late delivery or failure to deliver by the company's appointed carrier. Liability in such cases is limited to the value of those items, which are shown to have not been received by the customer.

Delivery windows provided by our courier companies are an estimate only and may change due to issues outside of our control. These could include but are not limited to issues such as inclement weather or traffic.

We want you to be entirely satisfied with every purchase made from SO&CO Accessories and strive to offer you excellent quality, value and service at all times. 

If you wish to return an item or you have decided not to keep it, please initially send an email with your order number to hello@soandcoaccessories.co.uk and we will respond to you within 0ne working day. 

We will exchange or refund the cost of the item(s) where appropriate. All goods must be in a new and unused condition together with a copy of your original receipt and returned to SO&CO Accessories within 14 days of receiving returns number.

Goods must be returned:

• Within 14 days of receipt.
• In an unused/unworn condition including no unpleasant odours.
• With the original packaging/boxes/labels attached.
• Refunds are made onto the same card used for purchase.
• The only cost to you will be the return postage