Terms & Conditions
Introduction
These Terms and Conditions apply to all transactions between us (SO&CO Accessories) and you (The Customer). They do not affect your statutory rights. Please read them carefully.
By accessing and using this Website, and its products and services, you accept and agree to be bound by all of the Terms and Conditions. These terms and conditions will apply to all transactions placed online, by e-mail, telephone or by post with SO&CO Accessories. Please read carefully before placing any order. All contracts shall be governed by and construed in accordance with Scottish Law. Nothing in these terms and conditions will be deemed to affect your statutory rights.
References to the 'company', 'us' or 'we' will refer to SO&CO Accessories. All references to the customer shall mean the person or persons purchasing or agreeing to purchase goods from the company. All references to the Web Site shall include reference to all URL's owned by SO&CO Accessories.
The Terms and Conditions are subject to changes and modifications from time to time. Any changes will take effect on the date to which they are posted on this Website. You should therefore check the Terms and Conditions before placing subsequent orders.
We do not accept amendments to these Terms and Conditions. Failure by us to enforce any of these Terms and Conditions will not affect our right to enforce the rest of the Terms and Conditions.
Use of this website
We will not be liable for any loss or damage caused by any viruses or other technically harmful material that may infect your computer equipment, programs or data as a result of your use of this Website or of your downloading of any material posted on it, or any website linked to it.
Registration
When placing an order on this Website, you are required to register with SO&CO Accessories. You must supply accurate and complete personal details. Should any of your registration information change, you must notify us immediately and change your details using the My Account section of this Website, when signing in.
You are responsible for maintaining the confidentiality of your account username and password, and for preventing unauthorised access to your account. You are responsible for all activities that occur under your account username and password.
We reserve the right to refuse access to this Website, terminate accounts, remove and edit content, or cancel orders at any time and for any reason.
Orders
All orders are subject to acceptance and availability.
To order goods on this Website, you must be 18 years old and over.
When purchasing goods on this Website, your order is sent directly to our secure till in our shop for processing. Once we have received your order and payment, our staff will pick, pack and dispatch the item(s). Orders will be shipped within two working days.
Colour Disclaimer
The colour of the product you receive may appear different to that of the product image on the website. This is due to photographic variances and we will not be held responsible.
Purchases
We accept MasterCard, Visa and Delta, If the issuer of your card refuses to authorise payment to us, we will not be liable for any delay and / or non-delivery of your order. All credit / debit card transactions are subject to validation checks and are authorised by the card issuer.
No orders will be accepted or processed without a valid card payment in the name of the registered cardholder. General terms and conditions for website users and customers.
By using this site you are agreeing to these terms and conditions.
Delivery
Items ordered online will be processed within 2 working days and delivered as soon as possible in accordance with the requested delivery service.
Our standard delivery charge is £4.95 and we use Royal Mail.
Every effort is made to ensure that delivery is made within the estimated time scales and a maximum of thirty days. All goods are subject to availability. In the event that we are unable to supply your goods within thirty days, we will inform you immediately and advise you of the expected delivery date. Anytime after 30 days, outstanding orders / items can be cancelled. In instances where payment has already been made, an alternative or refund in full for the item(s) concerned will be given.
In the event of any goods delivered by us being damaged in transit, deficient of items shown on the delivery note or failing to match the items ordered by you, then such details must be notified by you to us within 3 working days of receipt. If we receive no such notification the customer will be deemed to have accepted the items as satisfactory. We cannot be held liable for any consequential loss caused by late delivery or failure to deliver by the company's appointed carrier. Liability in such cases is limited to the value of those items, which are shown to have not been received by the customer.
Delivery windows provided by our courier companies are an estimate only and may change due to issues outside of our control. These could include but are not limited to issues such as inclement weather or traffic
Returns
We want you to be entirely satisfied with every purchase made from SO&CO Accessories and strive to offer you excellent quality, value and service at all times.
If you wish to return an item or you have decided not to keep it, please initially send an email with your order number to hello@soandcoaccessories.co.uk and we will respond to you within 0ne working day.
We will exchange or refund the cost of the item(s) where appropriate. All goods must be in a new and unused condition together with a copy of your original receipt and returned to SO&CO Accessories within 14 days of receiving returns number.
Goods must be returned within 14 days of receipt in an unused/unworn condition including no unpleasant odours with the original packaging/boxes/labels attached. Refunds are made onto the same card used for purchase. The only cost to you will be the return postage
Faulty Items
If you wish to return any item due to it being faulty, please send an email to hello@soandcoaccessories.co.uk stating details including images of the fault and send it back to us together with the item in its original packaging, where possible, within 14 days.
On inspection and agreement of faulty returned items, we will exchange the item or refund the full cost including any delivery charges incurred where appropriate. If you are in any doubt, please contact us at hello@soandcoaccessories.co.uk. We are here to help you. We recommend that all items returned to us be sent recorded delivery with insurance paid as a minimum. Your local Post Office will be able to advise.
If you are unhappy due to a perceived technical product fault or misdescribed product, please contact us to arrange a return.
SO&CO Accessories reserve the right to take a reasonable amount of time to make a decision on the product.
We commit to reverting to the customer with a decision within 10 days.
In certain cases, the product may also be reviewed by our suppliers
Customers will be offered a replacement or refund.
Refunds
Any refunds will be issued once we have received the goods in their original condition and with the original receipt. This refund includes the total cost of goods sent only, NOT the delivery charge unless the item has passed inspection that there is a fault.
Until you return items to us you are responsible for their safe keeping. We do not accept liability for returned packages damaged in transit back to us. It is your responsibility to wrap products adequately to prevent damage, and to obtain a proof of postage certificate. Returns that are damaged or soiled may not be accepted and may be sent back to the customer and/or refund refused.
Due to reasons of hygiene, we are unable to exchange earrings, socks and facemasks.
Late Returns
Items must be returned within 14 working days from the date of delivery. Returns received outside this timeframe may be accepted at the discretion of SO&CO Accessories, and, depending on the circumstances, may not be refunded or only be refunded as a store credit.
Incorrect Orders
If you have received an incorrect item in your order, you must contact Customer Support immediately on 01620 890009 or email hello@soandcoaccessories.co.uk
Missing Items
With large orders, items may be dispatched separately, and subsequently, arrive separately. Please take note of those items featured in your dispatch confirmation. However, if something is missing, contact us at hello@soandcoaccessories.co.uk immediately.
If you wish to return an item bought as part of a multi-buy promotion (e.g. 3 for 2, Buy One Get One Free, Buy One Get One Half Price etc.), all items purchased as part of that promotion must be returned.
Sale items cannot be returnes.
Refunds and Exchanges are not permitted after the 14 day period.
Gift Vouchers
Please note that no returns are permitted on gift vouchers. Gift Vouchers should be treated like cash. If a voucher is lost, stolen etc. it will not be replaced under any circumstances. No cash can be returned in exchange for a gift voucher.
Cancellation
Cancellation of an order is only possible prior to the item(s) being dispatched. If you wish to cancel your order before it has been dispatched please telephone us on 01620 890009.
As we try to process orders immediately, it may not always be possible to prevent an order from being dispatched. If your order has been dispatched you may return the items to us in accordance with our Returns Policy. However, you will remain liable for the paid outgoing carriage costs.
Order Confirmation
When placing an order, you will receive an e-mail acknowledging the details of your order. This e-mail is NOT an acceptance of your order. It is a confirmation that we have received it.
A contract between us will not be formed until we send you confirmation by e-mail that the goods ordered have been dispatched to you. Only those goods listed in the confirmation e-mail sent at the time of dispatch will be included in the contract.
Until you receive the confirmation e-mail of the products dispatched, we may decline all or part of your order for any reason.
Pricing
Prices shown on this website are in pounds (£) and are inclusive of VAT at the current rate unless clearly stated otherwise. The Delivery charge is an additional cost. Please refer to the Delivery information for further details. All prices are subject to change without prior notice.
We try to ensure that all details, descriptions and prices which appear on this website are correct; however, errors may occur. If we discover an error in the price of any goods which you have ordered, we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you, we will treat the order as cancelled. If you cancel an order under this circumstance, and if you have already paid for the item, you will receive a full refund.
Prices displayed on this Website apply to online purchases only. They are not indicative of the price of identical items purchased in store or by any other means, We reserve the right to update prices displayed on the website at any point.
Payment
On placing an order, you are required to provide payment details. When placing an order you confirm that all payment details provided by you are true and accurate, that you are an authorised user of the credit/debit card used to place your order and that there are sufficient funds to cover the cost of goods and delivery.
Sale, Offers & Discounts
SALE, Offers and discounted items cannot be purchased in conjunction with any other offer or discount as these products have already been substantially discounted.
Offers may be changed or withdrawn without notice by SO&CO Accessories and have no cash alternative.
You must complete your purchase of the Offer during the Promotional Period in order to receive the indicated discount.
The promotion applies to products sold online only.
Gift Vouchers, Gift Cards and E-Vouchers
SO&CO Accessories Gift vouchers can be purchased instore and online, they are valid for a limited time and the voucher must be used by the date printed.
We will not take responsibility for lost, stolen or deleted vouchers. We will also not take responsibility for any delay caused to your gift voucher being dispatched.
SO&CO Accessories Gift Vouchers can be redeemed for goods instore or online at www.soandcoaccessories.co.uk. However, our vouchers cannot be redeemed for cash or gift vouchers.
For purchases in store, where Gift Vouchers used have a greater value than the goods being purchased, no change will be given. Multiple Gift Vouchers may be redeemed in the same transaction up to the value of the goods being purchased.
Gift Vouchers will expire on the date marked on the Gift Voucher. Gift Vouchers presented after their expiry date will be treated as void and are non-exchangeable and non-refundable
Gift Vouchers cannot be returned or refunded. They should be treated as cash, as SO&CO Accessories is unable to replace a gift voucher if lost or stolen. SO&CO Accessories reserves the right to refuse to accept a Gift Voucher which it deems to have been tampered with, duplicated, damaged or which otherwise is suspected to be affected from fraud.Discount and Promotional Codes
From time to time, SO&CO Accessories may offer price reductions and promotions. These price reductions or promotions are valid for the stated time period only. After the promotional period has expired, the products involved will revert back to their full price. Once an item has been purchased at either full or discounted price, no price adjustment will be offered should the item be further marked down in the future.
When placing your order using a discount or promotional code, please be aware that the following exclusions apply: gift vouchers, postage, previously discounted items, sale items and special order items. In addition, this offer cannot be used in conjunction with any other SO&CO Accessories offer or discount.
SO&CO Accessories reserves the right to change any of these terms and conditions from time to time without notice and to take appropriate action including cancellation of SO&CO Accessories Vouchers, if, at its discretion, it deems such action necessary. Changes will be published in SO&CO Accessories shop and online at www.soandcoaccessories.co.uk
SO&CO Accessories Vouchers are issued only by SO&CO Accessories, 75 High Street, North Berwick, East Lothian, EH39 4HG.
Products
Products are sold singly unless otherwise stated and every effort is made to ensure the colours depicted on the site match as closely as possible those of the actual product. Due to technical limitations, monitor display variances, some colours may vary. We may, from time to time, vary the dimensions, specifications and quantities of items displayed on this Website without prior notice.
Occasionally, we may be out of certain items and waiting for delivery. We will inform you by e-mail if this situation occurs.
Items in your shopping basket and awaiting purchase are not reserved and may be purchased by other customers.
Special Orders
If we do not stock your preferred product, we can try our best to obtain the item direct from the supplier. However, the terms and conditions do change from standard stock and a special order:
If ordering in store, they will require a 25% deposit on the product.
Delivery can take 2-3 weeks.
You need to be exact on your preference of colour and size.
The supplier may charge a postal cost for a one off order and a small order charge may also be included.
Please contact us or our store directly to check availability and costs.
Guarantee
All products offered are guaranteed with proof of purchase or valid receipt against reasonable wear owing to defective workmanship or materials. The guarantee excludes faults caused by accident, neglect or misuse. Please consult manufacturers terms & conditions for terms of use.
In the event of a warranty claim, please return the item with a copy of the original receipt to
SO&CO Accessories
75 High Street
North Berwick
East Lothian
EH39 4HG
Please identify clearly the area or part that has failed. All items must be returned in a clean, dry otherwise they may be returned to you without attention
Force Majeure
We will not be liable for non-performances of our obligations caused or resulting from industrial disputes or any other circumstances beyond the reasonable control of the company such as act of God, riots, civil commotion, flood, fire and legislation. If by reason of such circumstances it shall become impossible within a reasonable time for the company to wholly or partly supply the items ordered then the customer's liability will be limited to the value of the items already supplied together with any associated delivery charges.
Complaints
Any complaint or compliment can be sent to us at hello@soandcoaccessories.co.uk We will endeavor to deal with your complaint within ten working days of receipt. In the event where we cannot resolve your complaint immediately we will advise a likely time scale to you and keep you informed of any investigation.
Content
Any information displayed on our web site(s) or other printed matter by the company is not regarded to be authoritative or certified as the best practice and is only considered to be useful supplementary advice to other certified codes of practice. All information on our web site is updated regularly.
Pricing and Print Errors
Prices and specifications are checked to the best of our ability, and whilst every effort has been made to make them accurate, no responsibility will be accepted for errors and omissions. We reserve the right to alter our prices and specifications without notice.
Ownership of goods
All items supplied to the customer remain the property of SO&CO Accessories until final payment of all sums owing in respect of those goods has been received in full by us.
Thank you for taking the time to read these Terms and Conditions. If you have any further enquiries, please do not hesitate to contact us at:
SO&CO Accessories
75 High Street
North Berwick
East Lothian
EH39 4HG
Phone: 01620 890009
Email: hello@soandcoaccessories.co.uk